Tickets

Ticket panels give your members a button (or menu) to open a private support or application channel. A single panel can offer several ticket types — each with its own requirements, questions, staff roles, and category. Requirements are enforced: if an applicant’s linked accounts don’t meet the Town Hall, hero, trophy, or war-star bar, the ticket won’t open.

Panels & types

Multiple ticket types per panel, rendered as buttons or a select menu.

Requirements

Enforced TH / hero / war-star / trophy gates against linked accounts.

Questions & claim

Ask up to 5 questions on open; staff claim tickets to avoid double-handling.

Replies, logs, sleep

Saved replies with variables, log channels, transcripts, and auto-sleep.

i

The Open button works for everyone. All management subcommands require Manage Server and re-check it when run. The slash command is staff-only by default in Discord’s UI. Configuration also needs an active plan or trial. The richest way to build panels is the web dashboard (Dashboard → Tickets).

---

Panels

/ticket panel-create

Create a panel with one starter ticket type. Add more types with type-add.

Option	Type	Required	Notes
name	string	Yes	Internal panel name (used by the other subcommands).
title	string	No	Embed title.
description	string	No	Embed description.
color	string	No	Hex color, e.g. #5865F2.
button_label	string	No	Menu-mode button label.
button_emoji	string	No	Menu-mode button emoji.
display_mode	string	No	menu (a select) or buttons (one per type, ≤5).
category	channel (category)	No	Default category new tickets open under.
staff_role	role	No	Ping + access role for the starter type.

/ticket panel-edit

Edit a panel’s base fields (title, description, color, button, display mode, category). Re-post afterward to refresh the live message.

/ticket panel-post

Option	Type	Required	Notes
name	string	Yes	Which panel to post.
channel	channel (text)	No	Target channel (defaults to the current one).

/ticket panel-info · /ticket list · /ticket panel-delete

Inspect a panel’s types + settings, list every panel, or delete one. Each takes a required name (except list).

---

Types

A panel can hold up to 25 ticket types.

/ticket type-add · /ticket type-edit

type-add needs panel and label; type-edit needs panel and type (autocompleted). Both accept the same fields:

Option	Type	Notes
emoji	string	Button/menu emoji.
button_style	string	primary, secondary, success, danger.
require_linked	boolean	Require a linked CoC account to open.
th_min	integer	Minimum Town Hall (1–18).
min_trophies	integer	Minimum trophies.
max_accounts	integer	How many accounts an applicant may apply with (1–25).
staff_role	role	Ping + full access.
view_role	role	View-only access.
add_role / remove_role	role	Added to / removed from the opener.
open_category / sleep_category / closed_category	channel (category)	Category per lifecycle stage.
naming	string	Channel naming, e.g. ticket-{count} (tokens: {count}, {user}, {account_name}, {account_th}, {status}).
staff_thread	boolean	Open a private staff thread with the ticket.
allow_claim	boolean	Show Claim / Unclaim buttons.
auto_sleep_hours	integer	Auto-sleep the ticket after N idle hours (1–720).

/ticket type-remove

Remove a type by panel + type.

---

Requirements

Requirements are checked against the opener’s linked accounts when they click Open. An account that fails any rule is never offered; if none qualify, the ticket does not open and the applicant sees exactly what they’re short on.

/ticket apply-rules

Set per-Town-Hall hero and war-star minimums for a type.

Option	Type	Required	Notes
panel	string	Yes	Panel name.
type	string	Yes	Ticket type (autocompleted).
town_hall	integer	Yes	The Town Hall row these rules apply to (1–18).
bk / aq / gw / rc	integer	No	Minimum Barbarian King / Archer Queen / Grand Warden / Royal Champion.
war_stars	integer	No	Minimum war stars.
min_trophies	integer	No	Type-level trophy minimum.
requirement	string	No	Freeform note shown to applicants.

/ticket apply-rules panel:apply type:main town_hall:16 bk:90 aq:90 gw:65 rc:45 war_stars:2000

i

Hero and war-star rules only apply to accounts at that Town Hall. Add a row per Town Hall you recruit. League gates and per-type league minimums are set in the web dashboard.

---

Questions and claim

/ticket type-questions

Attach up to five questions to a type. When someone opens that type, ClashDuke shows a form and posts the answers inside the ticket.

Option	Type	Required	Notes
panel	string	Yes	Panel name.
type	string	Yes	Ticket type (autocompleted).
q1–q5	string	No	Question prompts.
optional	boolean	No	Make every question optional (default: required).

/ticket claim · in-ticket buttons

Staff can Claim a ticket (button, or /ticket claim) so everyone knows who’s handling it, and Unclaim to release it. Reopening a ticket clears its claim.

---

Managing a ticket

Run these inside the ticket channel (staff), or use the in-ticket buttons.

Subcommand	Options	Purpose
close	—	Close the ticket (staff or the opener). Saves a transcript, then deletes the channel.
add	user (required)	Add a user to the ticket.
sleep	—	Mark the ticket dormant (moves it to the sleep category, mutes the opener).
reopen	—	Wake a dormant/closed ticket and clear any claim.
status	status (required)	open, sleep, close, or delete.
approve / deny	reply, reason	Resolve the application with a saved reply (or the default), then close.

The in-ticket message also carries Notify Me, Reply, Set Clan, and Close buttons. Notify Me pings you when the applicant next replies.

---

Saved replies, logs, and transcripts

/ticket saved-reply-set · saved-reply-delete · saved-reply-list

Store up to 25 reusable replies. Content supports variables that expand when the reply is posted (via a ticket’s Reply button or /ticket approve/deny):

{user} {name} {th} {clan} {account_name} {account_heroes} {clan_tag} {ticket_count} {server_name}

/ticket saved-reply-set name:welcome content:Welcome {user}! Your TH{th} is a great fit for {clan}.

/ticket logs

Route lifecycle events to channels.

Option	Type	Notes
panel	string	Panel name (required).
button_click	channel (text)	Log panel clicks.
status_change	channel (text)	Log opens / claims / sleeps.
ticket_close	channel (text)	Log closes with the transcript attached.

i

Transcripts are saved when a ticket is closed (via close, approve, deny, status delete, or the Close button): a plain-text .txt of the recent messages is stored and, if a close log channel is set, posted there before the channel is removed.

Auto-sleep

Set auto_sleep_hours on a type and ClashDuke automatically marks idle tickets dormant. The clock resets whenever the applicant replies; staff can reopen a slept ticket at any time.

---

Staff notifications

/ticket opt

Opt yourself in or out of being auto-pinged when new tickets open. Opting out keeps your channel access — you simply stop being pinged.

Option	Type	Required	Notes
choice	choice	Yes	In (get pinged) or Out (stop being pinged).

/ticket opt choice:Out

---

i

ClashDuke is unofficial fan content and is not endorsed by Supercell. See Supercell’s Fan Content Policy.